Understanding Contact Status in Salesforce MobileConnect
Managing contact statuses in Salesforce MobileConnect can be complex, but it's crucial for ensuring your mobile marketing campaigns are effective and compliant. In this article, I'll walk you through some key aspects of managing contact statuses, based on a recent discussion with Salesforce support. Creating a Mobile List You can create a contactable mobile filtered list by using the following filters: Status: Active Opt-In Status: Opted In Mobile Number: Not Null Key Questions & Insights 1) Identifying Single Opt-In vs. Double Opt-In Contacts Unfortunately, the filtered list itself doesn't distinguish between single opt-in and double opt-in contacts. However, you can query the data view to find this information. The SMSSubscriptionLog data view logs changes to the opt-in status of a number. Here's how you can use it: OptInStatusID Values: 1 = OptInPending: The number has initiated the double opt-in process but hasn't texted Y/Yes to complete it. 2 = OptedI...